1-2 Lancelyn Court Prec, Spital Road, Bebington, Wirral, CH63 9JP

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NHS

Telephone: 0151 334 4019

wiccg.gatekeeper-n85617@nhs.net

Practice Policies

Our Mission Statement

‘We aim to provide high quality, easily accessible, patient centred, medical care’.

Privacy Policies

On 25th May 2018 the new General Data Protection Regulation (GDPR) came into effect. We have updated our privacy policies to comply with this. To view our privacy policies, please click on the links below.

Please note, if you are currently subscribed to receive newsletters via email from us and wish to opt out at a later date, please let the surgery know either by phone on 0151 334 4019 or by emailing us on wiccg.gatekeeper-n85617@nhs.net

Please note that because of the coronavirus pandemic there have been some changes to the ususal privacy notice and data opt out arrangements. Please read this document for details : COVID-19 Update  

Updated 8/6/20: Due to the ongoing Covid-19 situation patients who receive repeat electronic prescriptions and are considered clinically suitable may receive their medication by way of Repeat Dispensing. If this is the case, you will be contacted by the practice or one of or Clinical Pharmacists to let you know. 

Privacy Notice for Patients

Privacy Leaflet Patient

GP Privacy Notice Children

GDPR Poster

Use of Your Personal Data in Research

Access to Health Records Policy and Disclosure of Personal Data Procedure

Annual Infection Control Statement

To find out about data sharing and how to record a national data opt-out please visit  Your NHS Data Matters

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

To view our leaflet ‘Resolving Your Problems’ please click here Complaints procedure leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.