Appointments

Pharmacy First enables community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

Who to see: Community Pharmacist.

Suitable for patients aged 1 to 17 years.

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Who to see: Community Pharmacist.

Suitable for patients aged 1 year and over

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Who to see: Community Pharmacist.

Suitable for patients aged 1 year and over.

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Who to see: Community Pharmacist.

Suitable for patients aged 18 years and over.

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Who to see: Community Pharmacist.

Suitable for patients aged 12 years and over.

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Who to see: Community Pharmacist.

Suitable for patients aged 5 years and over.

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Who to see: Community Pharmacist.

Suitable for women aged 16 to 64 years.

Outside of these ages, a pharmacist can still offer advice, but you may need to see a GP for treatment.

A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.

Routine appointments

You can normally book GP appointments up to 3 weeks in advance.

Our preferred method of contact is via Patchs, or you can phone reception on 0151 334 4019 for an appointment between 8am and 6.30pm Monday to Friday.

You may consult with who you wish, but it is preferable for continuity to stay with one doctor for each particular problem.

Online British Sign Language interpreters are available for your appointments.

Merseyside Society for Deaf People has joined forces with SignVideo to provide British Sign Language Virtual Remote Interpreter Services (VRI) to Wirral GPs. The service is available 8am to 8pm Monday to Friday and Saturday 9am to 4.30pm. The online service is useful for appointments where face-to-face Interpreters are not available.

Contact your GP surgery to request this service for your appointment.

Find out more: https://www.msdp.org.uk/

Physiotherapy self-referral

If you have a Musculoskeletal condition involving the bones, muscles, nerves, or joints, that has been present for more than 6 weeks, you can now self refer to the MSK Service without seeing a GP.

Please complete the online referral form at Self Referral to Wirral Adult Musculoskeletal Service | Wirral University Hospital NHS Foundation Trust

Urgent appointments

We aim to see urgent cases on the same day.

Please ring 0151 334 4019 to speak to our Care Navigation team between 8am and 6.30pm Monday to Friday. They will listen to your problem and navigate you to the best course of treatment, either with an urgent appointment with our GP or another service, such as the pharmacy, if that’s more appropriate. Please do not use Patchs for anything urgent.

If you call us with an urgent query but we are already at capacity, we may book you with a GP or paramedic from the Acute Response Team. They work in collaboration with the practice to ease pressure and ensure all urgent cases are able to be helped on the same day.

You may consult with who you wish, but it is preferable for continuity to stay with one doctor for each particular problem.

Cancelling your appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel, please either:

Call us on 0151 334 4019.

If you have had a text message appointment reminder, text back CANCEL.

Cancel via the appointments section of the NHS app.

Consult with a Doctor online

You can contact a Doctor online using our online triage form, called Patchs.

If you submit a Patchs request, a GP will get back to you by the end of the next working day. This is especially useful for queries and admin tasks such as requesting a sick note.

Patchs should not be used for urgent appointment requests because you may not get a response until the next working day. For anything urgent, please call reception.

Patchs is normally open for clinical requests from 6am to 10am but from 1st October 2025, Patchs will be available from 7am to 6.30pm.

Extended access

If you need an appointment in the evening or weekend, we can book you in with a GP at a surgery in the area subject to availability.

Home visits

While we encourage patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you do need a home visit the same day, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.