Appointments

All surgeries are by appointment. You can normally book GP appointments up to 3 weeks in advance. Urgent cases will be seen the same day. You may consult with who you wish, but it is preferable for continuity to stay with one doctor for each particular problem. You can also arrange a telephone consultation with one of our doctors. If you have any special access requirements please advise when booking and we will be happy to assist. Please ring 0151 334 4019 for an appointment between 8am and 6.30pm Monday to Friday. If you require an urgent appointment or an urgent home visit outside of our opening hours, day or night, please call 111.

If you call us with an urgent query but we are already at capacity, we may book you with a GP or paramedic from the Acute Response Team. They work in collaboration with the practice to ease pressure and ensure all urgent cases are able to be helped on the same day.

Patchs

If you submit a Patchs request, a GP will get back to you by the end of the next working day. This is especially useful for queries and admin tasks such as requesting a sick note. Patchs is available to use between 6am and 10am on week days. Go to the Home page of our website and complete the Patchs form to submit your request.  Please note, if you have an urgent health query, call the surgery on 0151 334 4019 for advice, or 111 when we are closed.

Extended Access Appointments

If you need an appointment in the evening or weekend, we can book you in with a GP at a surgery in the area subject to availability.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Ask at reception and we will advise if this is appropriate.

Nurses hours – by appointment are 08:30 – 12:30 & 2pm – 6pm (Until 8pm on Tuesdays)

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Text Messaging

If you let us know your mobile number we can text you with an appointment reminder before your appointments. We may also text you an invite such as for a health check or flu vaccine etc.

We use a secure site holding only the patient’s first and last name and mobile number. If you wish to participate in this method of communication please make sure that we have your correct mobile number. If you want to opt out of text messaging from the surgery, please let reception know and we can update your preference.