Contact the practice

How to make a complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice manager (details below) who will deal with your concerns appropriately.

Mrs Emma Hadwin

Spital Surgery

1 Lancelyn Court Precinct

Spital Road

Bebington

CH63 9JP

cmicb-wi.gatekeeper-n85617@nhs.net

If you don’t feel comfortable contacting the practice directly, contact your integrated care board (ICB) – the local NHS body that oversees GPs practices. You can find your local ICB on the NHS England website.

The Independent Complaints and Advocacy Service has been commissioned by Local Authorities to support Patients’ further understanding of the complaints processes and options available to you – to help ensure you are fully informed and supported. All this information can be found at the following link – https://www.cheshireandmerseyside.nhs.uk/contact/complaints/you-and-your-gp-charter/.

You can also give feedback about your practice to your local Healthwatch. Their job is to make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care. Healthwatch is independent and impartial, and any information you share with them is confidential. To find your local Healthwatch visit the Healthwatch website.

To view our complaints procedure please read our leaflet ‘Resolving Your Problems’ here: Complaints procedure leaflet