Practice Policies
Our Mission Statement
‘We aim to provide high quality, easily accessible, patient-centred, medical care’.
Privacy Policies
On 25th May 2018 the new General Data Protection Regulation (GDPR) came into effect. We have updated our privacy policies to comply with this. To view our privacy policies, please click on the links below.
Please note, if you are currently subscribed to receive newsletters via email from us and wish to opt out at a later date, please let the surgery know either by phone on 0151 334 4019 or by emailing us on cmicb-wi.gatekeeper-n85617@nhs.net
Please click the following links to view the statements:
Use of Your Personal Data in Research
Access to Health Records Policy and Disclosure of Personal Data Procedure
Annual Infection Control Statement Annual Infection Control Statement
To find out about data sharing and how to record a national data opt-out please visit https://www.nhs.uk/your-nhs-data-matters/
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Chaperone Policy
The surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone, ie a trained member of staff. Whenever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. All staff who may act as chaperones have been given chaperone training and are fully DBS checked.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent or aggressive patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
CCTV
We have CCTV monitoring in operation, covering the waiting room and reception area of the surgery building. This is to protect patients and staff.
